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Cancellation and Modification Policy

Cancellation 

Please note that orders can only be canceled in case you send us a request for cancelation within 24 hours after being placed.

You can no longer cancel your order if it falls under either of the following two circumstances:

  • The order has been fulfilled and is in production time. If you still insist on requesting to cancel your order which has been fully manufactured but not yet dispatched for shipment, a minimum fee of 60% of the order value shall be levied, owing to the fact that your order has entered the production phase beyond the 24-hour threshold following its placement.
  • If your order was shipped out already, nothing can be changed any longer.

Please contact us HERE to send your request, our customer support team is willing to support you.

 

 Modification

You can modify your order within 24 hours of its placement, we will assist you in the modification process without any charges. Please contact us via email and provide us with the details of the changes you would like to make.

In case you request to modify your order which has already been fully produced but not yet sent for shipment, we will help you to remake a new item. However, you will be charged fees for the replacement, due to the fact that your order has entered the production phase beyond the 24-hour threshold following its placement.

Regrettably, should you desire to modify your order after it has been dispatched for shipment, we are unable to accommodate this request any further.

About TrilogyGift

Discover man cave gifts you're looking that really raise the bar, from garage rug to custom cut metal signs.

Contact Us

Head Office: 1007 N Orange St. 4th Floor, #1879 Wilmington, Delaware 19801, United States

Business Hours: 8:00 - 18:00(GMT -08:00) Mon-Fri

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